These terms are effective as of May 2, 2017.
I. Warranties and Returns
All products are guaranteed to be free of defects in materials and workmanship upon receipt by the purchaser. Except as noted below, Seamlyne will replace or refund at its sole discretion any item found to be defective: simply return the item(s) to us. (We recommend you use a shipping service that offers tracking, such as USPS Priority Mail or UPS.) Customer assumes responsibility for return shipping charges for non-defective items.
Returned merchandise must be in saleable condition: clothing must not have been worn or washed; recorded media must be unopened. The item will be inspected upon receipt and if it is in sellable condition, a refund will be issued by check within ten (10) business days.
Exceptions
The following items are non-refundable, except as noted:
Custom-made items. This includes but is not limited to garments made to a customer's measurements; tights made to a specific set of measurements; tights with custom dye colors.
Custom sewing or similar work is guaranteed to be free of defects in materials or workmanship upon receipt by the purchaser. The purchaser is solely responsible for determining the fit and verifying construction of the item(s). Seamlyne will repair or replace at its sole discretion any item that has construction defects.
Once work has begun on a project, all fabrics; trims; notions; and related items become the property of Seamlyne Reproductions until the project is paid for. Should a project be canceled once work has begun, any deposits shall be voided to Seamlyne to cover expenses incurred to that time, and any fabric supplied by the customer will be returned. Warranties are limited to the conditions listed above and no other terms are expressed or implied.
Articles derived from custom work where Seamlyne is not directly involved in all aspects of garment design and creation (including measuring the wearer and performing fittings) are warranted only to be within a reasonable fit. Alterations are assumed to be necessary, and may involve extra charges.
Pattern drafting is warranted to be within a reasonable fit based on the measurements provided by the customer, and is non-refundable. Alterations and/or adjustments are assumed to be necessary.
Color-Effects tights. The behavior of dyes in any sort of decorative process cannot be predicted, in Color-Effects tights especially: some areas will receive more dye than others; that is the nature of the process. We do not offer refunds on this item for any reason except construction defects. See Section I, above.
II. Shipping
We ship via USPS Priority Mail to US addresses only*; UPS and FedEX are also available. We ship using only methods that can be tracked and delivery verified. Customer assumes all responsibility for verifying delivery and receipt of items. In no event shall Seamlyne Reproductions or its agents be held responsible for the condition, disposition, or delivery of the package once it has been given to a delivery service.
* International customers, click here.
Tracking numbers will always be obtained from a shipper to verify delivery of an item and to track it's status through the delivery process (where available).
III. Deadlines
Seamlyne.com will make every effort to meet reasonable deadlines, but only if we know what they are: Customer assumes sole responsibility to communicate the actual date. Note: the phrases "As Soon As Possible" or "ASAP" or similar are not, and will not be construed as, a date. In no event shall Seamlyne be responsible for poorly communicated deadlines.
Seamlyne.com reserves the right to adjust our schedule based upon deadlines given us by our customers, which may include pushing back an order indefinitely to meet stated deadlines.IV. Payment Methods
We accept Mastercard, Visa, cash, money order/cashier's check, and personal checks. For credit cards we use Stripe and SquareUp.com as our payment processors.
Clients will be charged a fee of $25.00 for any check returned regardless of the reason, and the check will immediately be remanded to collection agency for recovery. Customer assumes all responsibilities for all reasonable attorney and collection costs.
Make checks payable to "Seamlyne Reproductions". Checks made out any other way will be destroyed (not returned) and your order will be delayed while we attempt to collect payment.
Orders left unpaid in our system ("Pending") after fourteen days are automatically deleted without notice.
V. Your financial information is safe.
Credit card payments made in our shopping cart are processed through Stripe.com, and no credit card data is stored on or communicated through our servers.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately. Your transactions are secure.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the status area of your browser to notify you of this change. You will remain in this secure zone for the entire checkout process. See your browser's help section for more information.
VI. Terms of Use
By accessing or using any features on seamlyne.com, you agree to be bound by the terms of this document. We may periodically change these terms without providing prior notice. We recommend that you read these terms carefully each time you use this website. You can read our complete terms of service here.
